Return Policy
At oveliax™, we want every purchase to feel clear and dependable. If something is not right with your order, our customer care team is here to help you through the return process.
For all return-related questions, contact us at:
Email: service@oveliax.com
Return Window
You may request a return within 14 days of receiving your order.
To begin a return, please contact us before sending the product back. Returns sent without prior approval may not be accepted.
Return Eligibility
To qualify for a return, the item should:
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Be unused and in the same condition in which it was received
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Include the original packaging
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Include all parts, accessories, and components supplied with the product
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Be accompanied by valid proof of purchase
Products that show signs of use, misuse, accidental damage, alteration, or missing components may not qualify for a refund.
How to Request a Return
Please email service@oveliax.com with:
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Your order number
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The product you would like to return
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A brief reason for the return
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Photos or videos when the item is damaged, defective, incomplete, or incorrect
Once your request has been reviewed, we will provide the appropriate return instructions and return address.
Please do not send your order back to the original shipping address or manufacturer unless our customer care team specifically instructs you to do so.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at service@oveliax.com.
To help us review the issue efficiently, please include clear photos of:
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The product
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The affected or damaged area
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The packaging
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The shipping label, when relevant
After reviewing the information provided, we will determine the most appropriate resolution.
Return Shipping
Return shipping costs may be the responsibility of the customer for returns based on personal preference or change of mind.
If the return results from an incorrect, damaged, or defective item, we will review the circumstances and provide return instructions accordingly.
Any applicable shipping arrangements will be communicated before the product is returned.
Refunds
Once an approved return reaches the designated return location, it will be reviewed.
If the return is approved after inspection, the refund will be issued to the original payment method.
You will receive an email once the refund has been processed.
The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Late or Missing Refunds
If you have received confirmation that a refund was processed but have not yet received the funds, we recommend:
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Checking your bank or payment account again
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Contacting your card issuer or payment provider
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Contacting your bank to confirm whether the refund is still being processed
If the refund is still not visible after completing these steps, contact us at:
Please include your order number and any refund confirmation information available.
Exchanges
If you receive a damaged, defective, or incorrect item and would prefer a replacement, contact service@oveliax.com.
Replacement availability will depend on current inventory and the circumstances of the request.
Order Cancellations
If you need to cancel an order, contact us as soon as possible.
Orders may be cancelled before they enter fulfillment or shipment. Once an order has been processed or handed over to the carrier, cancellation may no longer be possible.
If the order has already shipped, you may request a return after delivery in accordance with this Return Policy.
Contact Us
For return, refund, replacement, or cancellation assistance: