Shipping Policy
At oveliax™, we work to make the delivery process clear and straightforward from the moment your order is placed until it reaches your destination.
For shipping-related questions, please contact:
Email: service@oveliax.com
Order Processing
Orders are generally prepared and dispatched within 7 business days after they are placed.
Business days exclude weekends and public holidays. Orders submitted on Saturdays, Sundays, or holidays will begin processing on the next available business day.
Estimated Delivery Time
Once your order has been shipped, delivery typically takes approximately 10–20 business days.
Actual delivery times may vary depending on:
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Destination country or region
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Carrier availability
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Customs clearance or inspection
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Local delivery conditions
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Transportation delays outside our control
International shipments may occasionally require additional time due to customs procedures or carrier-related delays.
Order Tracking
Once your order has been dispatched, we will send you a shipping confirmation email containing your tracking number.
You can use the tracking number at:
Please note that tracking information may take some time to appear after the package has been handed over to the carrier.
If your tracking information has not updated for an extended period, contact service@oveliax.com for assistance.
Shipping Rates
We currently offer a flat shipping rate of:
$5.99 USD per order
This rate applies to supported international destinations.
Where We Ship
We currently ship to many destinations worldwide.
However, shipping availability may vary depending on the destination and the logistics services available at the time of your order.
If we are unable to ship to the address provided, we will contact you and assist with the available options.
For questions about whether we can deliver to your location, please email:
Changing Your Shipping Address
Shipping address changes must be requested before 11:00 PM PDT (GMT−7) on the same day the order is placed.
To request a change, please contact:
Include your order number and the complete updated shipping address.
We cannot guarantee that an address can be changed after the order has entered processing or has already been transferred to the shipping carrier.
Can My Shipping Address Be Different From My Billing Address?
Yes.
You may use a shipping address that is different from the billing address associated with your payment method.
Please review all address details carefully before completing checkout.
How Are Orders Shipped?
Orders are processed during regular business days, excluding weekends and public holidays.
Orders placed during the weekend will begin processing on the next business day.
The shipping carrier may vary depending on your destination, package type, and available logistics services.
Delivery Questions
If you have questions about your shipment, tracking status, delivery address, or delivery progress, please contact our customer service team at:
Including your order number in the email will help us review your request more efficiently.